Privacy Policy
Electapros (India)
Introduction
Electapros ("Platform", "we", "our", "us") is committed to safeguarding the privacy and personal information of all users, including customers, sellers, and service providers. This Privacy Policy explains how we collect, use, process, store, and protect your data when you access or use our platform through a website, mobile application, or any related services. By using the platform, you consent to the practices described in this policy. If you do not agree, you should discontinue using the platform. This policy is an integral part of our Terms & Conditions and should be read alongside them.
Information We Collect
Personal Information
• Name • Mobile number • Email address • Address and location details
Transaction Information
• Order history (products & services) • Payment details (secured via gateways) • Billing & invoice data
Technical & Device Information
• IP address • Device type and OS • Browser usage
Location Data
Used to assign nearby service providers and improve delivery.
How We Use Your Information
The information collected is used to operate and improve the platform and its services. • To create and manage your account • To process product orders and service bookings • To assign service providers based on location and availability • To facilitate secure payments and settlements • To provide customer support and resolve complaints • To improve platform features, performance, and user experience • To send notifications, updates, and promotional offers We ensure that your data is used only for legitimate business purposes and in compliance with applicable laws.
Information Sharing
We may share data only when necessary for service delivery. We do NOT sell your data.
| Shared With | Purpose |
|---|---|
| Sellers | Order fulfillment |
| Service Providers | Service execution |
| Payment Gateways | Transaction processing |
| Legal Authorities | Legal compliance |
Data Security
We take reasonable and industry-standard measures to protect your data from unauthorized access, misuse, or loss. • Secure servers and encryption protocols • Controlled access to sensitive data • Integration with trusted payment gateways However, users acknowledge that no digital system is completely secure, and some risks may still exist.
Data Retention
We retain user data only for as long as necessary to fulfill business and legal purposes. • Active accounts: Data retained for service continuity • Legal compliance: Data retained as required by law • Dispute resolution and fraud prevention Users may request deletion of their account, subject to applicable regulations.
User Rights
Users have certain rights regarding their personal data: • Access and review personal information • Update or correct inaccurate data • Request account or data deletion • Opt-out of promotional communications Requests can be made through the platform's support system.
Cookies & Tracking
We use cookies and similar technologies to improve user experience and analyze platform usage. • To remember login sessions • To personalize content and recommendations • To analyze traffic and performance Users can manage cookie preferences through their browser settings.
Third-Party Links
The platform may contain links to third-party websites or services. These external platforms have their own privacy policies, and Electapros is not responsible for their content or data practices.
Children's Privacy
Our platform is intended for users above 18 years of age. We do not knowingly collect personal data from minors. If such data is identified, it will be removed promptly.
Changes to Policy
We reserve the right to update or modify this Privacy Policy at any time. • Changes will be posted on the platform • Continued use implies acceptance of updates Users are advised to review this policy periodically.
Contact Information
For any privacy-related queries or concerns, users may contact us through the following channels: 📧 support@Electapros.in 📍 Sitapur, Uttar Pradesh, India