Return & Refund Policy

Electapros is committed to delivering a reliable and customer-friendly return and refund experience while maintaining fairness for sellers and service providers. This policy defines the conditions, processes, and responsibilities related to returns, replacements, and refunds for products purchased through the platform. Since the platform operates as an intermediary, return approvals are subject to seller validation; however, the platform ensures structured coordination and transparency. Customers are encouraged to carefully read product descriptions before placing orders.

Customers may request returns under valid conditions: • Defective product • Damaged product • Wrong item delivered • Not as described Conditions: • Request within 7 days • Product unused • All accessories included Return eligibility ensures fairness and prevents misuse. Customers must inspect products immediately and provide proof if required.

Certain products are not eligible: • Installed appliances • Customized products • Misused products • Missing packaging These rules protect product integrity and prevent misuse.

Steps: • Raise request via app • Submit reason & proof • Seller review • Pickup or return instruction After verification, replacement/refund is processed.

• Replacement for defective items • Depends on stock availability • If unavailable → refund issued This ensures faster resolution.

• Refund after verification • 5–7 working days • COD → bank/wallet transfer Charges may not be refundable unless seller fault.

Return policy varies by category. Smaller products are easier to return, while large appliances are mostly replacement-only due to installation and logistics complexity.

📧 support@Electapros.in 📍 Sitapur, Uttar Pradesh, India